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Termes et conditions

Veuillez noter qu'en accédant à ce site Web et en l'utilisant, VOUS ACCEPTEZ l'ensemble des conditions générales ci-dessous.
Si vous n'acceptez pas ces conditions ou une partie d'entre elles, n'utilisez pas ce site Web.

Article 1 : Ce site Web contient des images de tabac et d'autres produits dont l'usage est limité par l'âge. Vous devez être âgé d'au moins 18 ans pour utiliser ce site.

Article 2: All orders are subject to approval of malaysia.hitcigars.com. malaysia.hitcigars.com holds rights to cancel, reject or edit your order for any reason. System is sending a PENDING email to customers after placing an order. This email is only showing that the order has been received by the system successfully. It’s not an order approval. Order approval is sent by malaysia.hitcigars.com with next email. If there ordered product is out of stock customer is informed.

Article 3: Shipping will be provided by International Postal or courier services and takes between 5 and 40 days to be delivered depending on your country and destination city.
Delivery period might extend due to customs clearance delays, extreme weather conditions, pandemic Covid-19, local postal errors etc. (please see Shipping page for details).
Delays are not under our control so we are not responsible for delays.

Article 4 : En cas de livraison incorrecte ou manquante, veuillez nous contacter avec votre numéro de commande dans les 14 jours.
Si votre commande est arrivée avec des articles manquants ;
Veuillez nous contacter avec des photos du colis livré au moment de la livraison. Nous ferons en sorte d'expédier les articles manquants le plus tôt possible.
Si votre commande est arrivée avec de mauvais articles ;
Les marchandises doivent être retournées non endommagées, scellées sous vide dans leur emballage d'origine et par unité d'emballage.
Si vous voulez accepter la commande avec de mauvais articles, veuillez nous contacter avec votre numéro de commande.

Article 5: Cigarette and tobacco packs come with Excise stickers, proving that taxes (customs duties, VAT, Excise tax) were paid in Malaysia.
Please be aware that your delivery may also be subject to customs duties, taxes or seizure over which we have no control, and which MUST be borne by you.
We are not responsible for paying any taxes or duties involved in the importation of customer’s order into their country.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Article 6: We should declare orders as “Cigarette, Tobacco” on the Customs Declaration Form, due to customs regulation in source country. We can not declare your specials as “Gift, etc“)

Si vous n'êtes pas d'accord, ne passez pas de commande.
Tous les clients doivent s'informer des lois douanières locales concernant l'achat de tabac en ligne dans les pays d'outre-mer (non membres de l'UE) par voie postale avant de passer une commande.

Article 7 : Nous ne pouvons être tenus responsables des taxes douanières, des frais, des saisies, des retards d'expédition ou de tout autre désagrément causé par les bureaux de douane nationaux.
Veuillez noter qu'il s'agit de produits du tabac et que chaque pays a des lois et des tarifs différents pour les importations de tabac.
Nous ne sommes pas en mesure d'être pleinement conscients de toutes les réglementations relatives aux bureaux de douane dans le monde entier et supposons donc que chaque acheteur est pleinement conscient des conditions et réglementations appliquées par son système douanier national.

Article 8 : Tous les clients doivent connaître les lois douanières locales relatives à l'achat de tabac en ligne en provenance de pays d'outre-mer (non membres de l'UE) par voie postale avant de passer une commande.
Si votre commande est retenue ou confisquée à la douane, vous êtes responsable de toutes les lois douanières locales.
Si le colis nous est retourné dans les 40 jours, nous vous rembourserons uniquement le prix du produit.
Les frais d'expédition ne seront pas remboursés.

Article 9 : Si le produit n'est pas retourné dans les 40 jours, il sera considéré comme endommagé et le coût du produit et les frais d'expédition ne seront pas remboursés.

Article 10: As defined by the International Air Transport Association Dangerous Good Regulations (DGR), tobacco is categorised as a flammable solid under Dangerous Goods items. So, no international claim can be made for tobacco orders.

Article 11: Flavored tobaccos have been banned some countries. We do not take responsibility customs risks for your flavored tobaccos orders.
Please obtain necessary information about local rules for flavored tobaccos before placing your order.

Article 12: We supply all the products from Official Retailers and use Drop Shipping service. Shipments are completed from Malaysia (non-EU country). So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Article 13: Please read our FAQ page on the homepage for useful informations about shipments, shipment status, delivery time and more…

Important Note:
All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. “IQOS”, “Marlboro”, and “Heatsticks” are registered trademarks of PMI (Phillip Morris International Inc.) in the United States and/or other countries. “GLO”, “NeoSticks”, and “Kent” are registered trademarks of BAT (British American Tobacco) in the United States and/or other countries. “Backwoods” is registered trademarks of Altadis USA. INC. in the United States and/or other countries. This site is not endorsed nor affiliated with PMI (Phillip Morris International Inc.). This site is not endorsed nor affiliated with BAT (British American Tobacco), PMI (Phillip Morris International Inc.) or Altadis USA. INC.

Retourner à
Notre objectif est votre satisfaction. Si vous n'êtes pas satisfait de votre commande, vous devez nous contacter dans les 14 jours suivant la réception de votre commande.
La coloration des cigares ou le goût ne constituent pas une raison de retour. En cas de livraison erronée ou manquante, veuillez nous contacter avec votre numéro de commande dans les 14 jours.
Les marchandises doivent être retournées intactes, dans leur emballage d'origine et par unité d'emballage. Tous les retours doivent être envoyés par le service postal officiel local.
L'acheteur prend en charge les frais d'expédition pour le retour. Veuillez nous contacter pour plus de détails.
* Si le client refuse de payer les droits de douane et les taxes appliqués, il peut nous renvoyer le produit pour remboursement. Veuillez lire la section REMBOURSEMENT pour plus de détails.
* Si l'envoi est retenu à la douane en raison des règles locales d'importation de tabac, le client est responsable de contacter le bureau de douane et de nous renvoyer l'envoi. Veuillez lire la section REMBOURSEMENT pour plus de détails.

Reship
1. If the order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

2. If the order is not delivered to customer and returned to sender by postal service due to destination country customs rules, order will be reshipped immediately.

3. If the order is LOST due to the Postal Service in origin country and/or does not arrive to destination country within the region for which it is responsible (lost decision is made by the Postal Service in origin country), order will be reshipped immediately. 

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to us. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

*** We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order. We cannot send a replacement package or refund. Please read REFUND section for details.

Refund
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) Full Refund

2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

3. If order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

5. We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
We cannot send a replacement package or refund.

*** If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

*** If the shipment is not returned to sender payment will not be refunded. No Refund

6. If order is LOST in the destination country, the customer must obtain the official letter stating this situation from the relevant official carrier and share it with us. The official letter must be wet signed. Copied or scanned documents are not accepted.
Refund process will be initiated when the official document reaches us.
We offer two options to our customer;
Reship: Order will be reshipped immediately.
Full Refund: Full refund process will be started immediately.

Please note that, malaysia.hitcigars.com holds rights to re-ship or refund per terms above.

Annulation
Si le client souhaite annuler sa commande (avant qu'elle ne soit expédiée), il lui suffit d'envoyer un courriel à [email protected] pour faire part de sa demande d'annulation. Votre demande sera traitée dans les plus brefs délais.

Chargeback Policy
In order for a customer to ask for a chargeback from their bank, malaysia.hitcigars.com should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by malaysia.hitcigars.com and its legal representatives against responsible individuals.

Veuillez noter qu'en accédant à ce site Web et en l'utilisant, vous acceptez l'ensemble des conditions générales ci-dessus.
Si vous n'acceptez pas ces conditions ou une partie d'entre elles, n'utilisez pas ce site web.
Pour toute assistance, tout commentaire ou toute recommandation, veuillez nous contacter à l'adresse [email protected].
Tous les messages doivent être rédigés en anglais.

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